The 2018 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2018 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2018 Subaru Love Promise Customer Commitment Award

 

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Pets

Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.

Environment

Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.

Education

It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts

Community

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.

Health

We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

How is Subaru of Wyoming Valley dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Luzerne County SPCA, Blue Chip Animal Rescue
Solomon Plains Elementary, Wyoming Valley West School District
Geisinger Kistler Clinic

 Subaru Love Promise Heart

Love Promise Stories from Subaru of Wyoming Valley

Happily Ever After...with Subaru!  –  Nancy D

Happily Ever After...with Subaru!

What a way to end the Subaru Loves Pets Month! We had a wonderful time on Saturday, October 27th with a Trunk or Treat Halloween Party and adoption event at Wyoming Valley Subaru. We all had a blast and enjoyed the children and furry friends who dressed up and celebrated with us. Best of all Lola and Hazle, 2 fun loving guinea pigs, were adopted at the event and a cage full of crazy kittens had a great time showing off. Events like these help our shelter continue our important work in the community like the story to follow. In July we received a call about abandoned dogs in a home in Bear Creek. Our humane officers quickly responded and seized 14 animals from this home. Everyone fell in love with these guys including one pup we named Shaggy. These dogs were left in a home in crates that were not big enough. Given the dogs’ condition and temperament it appears that they had never been out of these crates. Although, they were sweet dogs, they were unsure of new people. We went through the long court process, and won the case, which began the process of getting them ready for adoption. We put out an S.O.S. to our volunteer groomers who were eager to help. All of these dogs, including Shaggy, were given amazing haircuts and look as good as new! Shaggy and a few of his buddies have already been adopted and are enjoying new homes and a new start at life with great families. It won’t be long before they all have homes. And just to make things extra special they all get a Subaru New Pet Parent Kit full of fun stuff to help get them started! All of us here at the SPCA are “FUREVER” grateful for our partnership with Subaru of Wyoming Valley! We can't thank you enough!!!


Thank you for your support!  –  Donna J

Thank you for your support!

Wyoming Valley Subaru is supportive in the community to many organizations. Step By Step Vocational Services have been very fortunate to have Wyoming Valley Subaru as a valued employer partner for many years. Mary and her staff have supported our consumers whether it was for employment, job shadows or other services for individuals with disabilities. Our relationship goes back many years. In the past, Mary Anthony (General Manager of Wyoming Valley Subaru) has come to our Pathways group to speak to individuals with disabilities about what employers look for from job seekers in resumes and interviews. A few years ago I worked with one of the Wyoming Valley Motors supervisors who was training one of my individuals with a hearing impairment. He had a long mustache and facial hair. I explained that the gentleman could read lips, to speak slowly and look directly at him when instructing him. I also expressed concern about the hair covering his lips; the individual may not be able to see well enough to interpret his word formation; it may be necessary to write down instructions. The next day when I came in the supervisor had removed all of his facial hair so as to be able to communicate with the hearing impaired employee. This to me was above and beyond my expectation, I was overwhelmed by how welcoming the staff and all the employees were. It really touched my heart and was one of the more memorable days I have had in my position as an Employment Specialist. Recently Mary Anthony (General Manager) welcomed a student to job shadow her position; this was a student transitioning from high school to the work environment. Mary took him through the procedures from when a car arrives to when it is sold-all the steps including servicing the car. This took 2 hours of her busy schedule that day; she was very informative, took her time with him to express all aspects of her job from start to finish. The young man was excited about the possibility that he could do this type of work in the future when he graduates. Again, we are very lucky to be able to work with Wyoming Valley Subaru with individuals with disabilities. Thank you, Mary and staff, for being such a positive force in the community. It is a pleasure always to work with you!


Subaru of Wyoming Valley Loves to Care!!  –  Jenn P

Subaru of Wyoming Valley Loves to Care!!

PLAINS TWP. — Ricky Pelliccioni was at Geisinger Wyoming Valley’s Frank M. and Dorothea Henry Cancer Center Friday for his fourth treatment for testicular cancer.Pelliccioni, 52, of Plymouth, has a positive approach to his treatment and on this day, he and several other cancer patients got an unexpected boost from people they don’t even know. For the third consecutive year, Subaru of Wyoming Valley and The Leukemia & Lymphoma Society delivered dozens of cozy blankets and handwritten messages of hope to patients at the cancer center.Subaru donated 80 blankets to the patients, plus arts and crafts kits with crayons and other items to be distributed to children battling cancer. Mary Anthony, general manager of Subaru of Wyoming Valley on Route 315, said her customers and employees wrote 80 notes of hope and encouragement. Notes with messages like “Never Give Up,” “Get Well Soon,” and “HOPE — Have Only Positive Expectations.”“This is awesome,” said Pelliccioni. “My treatment has been going well, but to receive something like this is just awesome. And to know that there are people out there who really care about what people like me are going through really makes us feel better.”Pelliccioni said he has plenty of motivation to get through his battle — he has two sons, ages 35 and 32, and three granddaughters. And Pelliccioni said he has a couple of other “angels” in his life — Robert and Melanie Ashford — who he lives with on Orchard Street.“They opened their home to me,” Pelliccioni said. “I was living alone. When they found out I needed to be with people at home during my treatment, they invited me to stay with them. They are much more than friends, they are family.”The Ashfords were with Pelliccioni for his treatment Friday.“He is amazing,” Melanie said of Pelliccioni. “We honestly believe that if someone is in need, it’s important to reach out and help. Ricky is very high-spirited and he needed help so we opened our doors.”The Ashfords are planning a benefit to help Pelliccioni. It’s set for Aug. 25 at the Tilbury Fire Hall in Plymouth Township. For more information, go to either Robert Ashford or Melanie Ashford’s page on Facebook.‘Feels wonderful today’Subaru’s Mary Anthony said the annual project is one that she and her staff look forward to every year.“You don’t walk out of here the same as when you walked in,” Anthony said. “This really is a life-changing experience. Just to see the smiles on the patients’ faces is so rewarding.”She added: “Everybody connected to this project feels wonderful today.”Dr. Soumit Basu, Northeast Regional Director of Geisinger’s cancer care, said Friday’s event was much more than a blanket and a note.“It’s the show of support from the community for the patients,” Basu said. “It tells the patients that they are not alone in this — that there are people in the community who care about them and want to do what they can to make them feel better.”Basu said receiving a blanket and a note improves a patient’s attitude, making them want to try harder to get better.Ellen Rubesin, executive director of The Leukemia & Lymphoma Society for Eastern Pennsylvania, said the goal of the project is to help patients.“It’s very important to the patients to know that there are helping hands out there,” Rubesin said. “Getting a blanket and a personal note shows them that people care and that makes them feel good.”Mary Thiemann, 88, of Hanover Township, was receiving treatment for a blood disorder when she received her blanket and personal note.“I’m always cold, so this is good,” Thiemann said. “This is the kind of thing that I will always remember.”


Grateful & Honored  –  Todd H

Grateful & Honored

For the past two years the SPCA of Luzerne County has been very fortunate to be able to call Subaru of Wyoming Valley a division of the Ed Napleton Automotive Group, a valued community partner in Animal welfare. Our organization and the animals that find themselves in our care have benefited from the kindness and generosity of Subaru and their fabulous customers through the share the love event. Subaru’s commitment to animals is second to none; the SPCA has received over $60 thousand dollars through the Share the Love program. Our partnership goes far beyond this amazing program; Subaru of Wyoming Valley has hosted adoption events, kitten yoga and has been the presenting sponsor for our annual Pet Expo, as well. Subaru has aided our organization with veterinary expenses, vaccines and the like insuring the animals in our care receive the love and attention they deserve. Without this tremendous partnership our organization would not have nearly the positive impact on our community and the animals with whom we share our lives. Thank you so very much Subaru of Wyoming Valley a division of the Ed Napleton Automotive Group for being such a positive model corporation for others to emulate. We are honored to call you a partner and to be counted among the many organizations you have assisted throughout the years. Together we can move our community toward a more caring and humane society.



 
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